Hello Dental Clinic
According to our open methodology, this clinic scored 55.6/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #8 of 11 ranked clinics · Last checked: 25 August 2026
55.6/100
Positions by Rating Profile
- Overall Transparency & Trust#855.6/100
- Best for Expats#755/100
- Best for Dental Implants#851.5/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#838.7/100
- Best English-speaking Clinics#858.8/100
- Best for Families / Children#561.8/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ✗ General anaesthesia / deep sedation (sleep dentistry) — No general anaesthesia or deep sedation documented Wisdom tooth surgery page: local anaesthesia only (painless injection device); no GA/sedation mentioned. [hello-dental-clinic-sedation]
Summary
Multi-branch family, restorative and cosmetic dental group with locations in Jalan Ipoh, Cheras, Subang Jaya, Bukit Bintang and Mont Kiara. Lists many named dentists and a broad service range; a company registration number is shown.
Company registration 1259932-U shown on site; this is a business registration, not a per-clinic health-authority licence.
Strengths
- Information Transparency: 16 of 20 points.
- Reputation & Reviews: 17 of 20 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
- AI & Search Visibility: 1.5 of 8 verifiable points (missing: mentioned for: best dentist Kuala Lumpur; mentioned for: English speaking dentist Kuala Lumpur; mentioned for: dental implants Kuala Lumpur; mentioned for: emergency dentist Kuala Lumpur; mentioned for: Kuala Lumpur dental clinic for expats; structured data on website)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
16 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
Reputation & Reviews
17 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-08-25 [hello-dental-clinic-refresh] | 6/6 |
| ◐ | Google review volume [hello-dental-clinic-refresh] | 2.5/3 |
| ✓ | Review recency [hello-dental-clinic-refresh] | 3/3 |
| ✓ | Clinic responds to reviews The owner replies to Google reviews: 2 of the 15 reviews read carry an owner reply, the latest dated 2026-09-23. [hello-dental-clinic-deepen] | 2/2 |
| ✗ | No recurring complaints Three of the five lowest-rated Google reviews (2023 to 2025) call the prices high or unfair; 1–2★ are only 0.6 % of 497 ratings (three reviews), so the sample is small. [hello-dental-clinic-deepen] | 0/2 |
| ✓ | No suspicious review patterns 15 Google reviews read (2023-03-24 to 2026-09-24): no burst of five-star ratings (at most 1 on one day), no repeated wording; accounts hold 1-68 reviews, 2 single-review. [hello-dental-clinic-deepen] | 2/2 |
| ✓ | Active Facebook presence [s2] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing found via its search for "Hello Dental Clinic Kuala Lumpur" and "Hello Dental Taman Million" (2026-10-02); the clinic's site does not link to TripAdvisor. [hello-dental-clinic-presence] [hello-dental-clinic-presence-2] [hello-dental-clinic-presence-3] | 0/0.5 |
| ✓ | Other review platforms Its Sunway Velocity branch keeps a WhatClinic profile filled in by the clinic (own description, staff, photos, prices, hours); no patient reviews there yet. The Bukit Bintang branch profile is an unfilled template. [hello-dental-clinic-deepen-2] [hello-dental-clinic-platforms-2] | 0.5/0.5 |
Medical Infrastructure
9.5 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
Communication & Service
6 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
AI & Search Visibility
1.5 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Kuala Lumpur", "English speaking dentist Kuala Lumpur", "dental implants Kuala Lumpur", "emergency dentist Kuala Lumpur", "Kuala Lumpur dental clinic for expats".
| ✗ | Mentioned for: best dentist Kuala Lumpur [sq] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Kuala Lumpur [sq] | 0/1 |
| ✗ | Mentioned for: dental implants Kuala Lumpur [sq] | 0/1 |
| ✗ | Mentioned for: emergency dentist Kuala Lumpur [sq] | 0/1 |
| ✗ | Mentioned for: Kuala Lumpur dental clinic for expats [sq] | 0/1 |
| ✗ | Structured data on website No Dentist, MedicalBusiness, LocalBusiness, Organization or MedicalClinic markup: the home page and 3 service pages carry only WebPage, ImageObject, BreadcrumbList, WebSite, ListItem markup. [hello-dental-clinic-site] [hello-dental-clinic-site-2] [hello-dental-clinic-site-3] [hello-dental-clinic-site-4] | 0/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. | Notes |
|---|---|---|---|
| Dr. Vincent Lee Han Hing [s1] [hello-dental-clinic-lic] [hello-dental-clinic-mdc-reg] | — | 6877 | Registration number in the public register of Malaysia’s Dental Council, which lists the dentist as a dental surgeon (checked 30 September 2026). |
| Dr. Jamie Chew Kwai Yee [s1] [hello-dental-clinic-lic] [hello-dental-clinic-mdc-reg] | — | 6278 | Registration number in the public register of Malaysia’s Dental Council, which lists the dentist as a dental surgeon (checked 30 September 2026). |
| Dr. Lim Wei Gin [s1] [hello-dental-clinic-lic] [hello-dental-clinic-mdc-reg] | — | 9823 | Registration number in the public register of Malaysia’s Dental Council, which lists the dentist as a dental surgeon (checked 30 September 2026). |
| Dr. Celine Chen Lee Chian [s1] [hello-dental-clinic-lic] [hello-dental-clinic-mdc-reg] | — | 7769 | Registration number in the public register of Malaysia’s Dental Council, which lists the dentist as a dental surgeon (checked 30 September 2026). |
| Dr. Beatrix Tan [s1] [hello-dental-clinic-lic] [hello-dental-clinic-mdc-reg] | — | 11911 | Registration number in the public register of Malaysia’s Dental Council, which lists the dentist as a dental surgeon (checked 30 September 2026). |
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Emergency care
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
- Communication & Service: Clear service explanations
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.hellodentalclinic.com.my/ |
|---|---|
| Phone | +603-2770 0111 |
| https://wa.link/a55wjs | |
| https://www.facebook.com/hellodentalclinic.com.my/ | |
| Google Maps | Map listing |
| Address | 475, Jalan Sultan Azlan Shah, Taman Million, 51200 Kuala Lumpur (Jalan Ipoh flagship; multiple branches) |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.hellodentalclinic.com.my/ | Clinic website: branches, contacts, dentist list, services, registration number. | 2026-07-12 |
| s2 | https://www.facebook.com/hellodentalclinic.com.my/ | Official Facebook page presence. | 2026-07-12 |
| s3 | https://smilejet.app/clinic/hello-dental-clinic-at-bukit-bintang | Reported Google rating 5.0 from 301 reviews. | 2026-07-12 |
| sq | search:dentist Kuala Lumpur | AI/search visibility scout 2026-07-12 | 2026-07-12 |
| hello-dental-clinic-refresh | https://www.google.com/maps/place/Hello+Dental+Clinic+Jalan+Ipoh/@3… | 494 Google reviews as of 2026-08-25 (up from 301) | 2026-08-25 |
| hello-dental-clinic-lic | https://mhps.moh.gov.my/SEARCH/index.php/site/productlist/c31bAc82F… | searched: Premise Name='KLINIK PERGIGIAN HELLO' -> CHEN LEE CHIAN (7769), Dental Surgeon, Principles, at No. 475 Jalan Ipoh Batu 3 branch; 'Celine' is the English given name for Chen Lee Chian. | 2026-08-25 |
| hello-dental-clinic-sedation | https://www.hellodentalclinic.com.my/wisdom-tooth-surgery/ | 'local anaesthesia will be administered using our painless injection device' | 2026-08-25 |
| hello-dental-clinic-mdc-reg | https://mhps.moh.gov.my/SEARCH/index.php/site/productlist/c31bAc82F… | Malaysian Dental Council public register (Search For Practitioner by registration number, State = Wilayah Persekutuan Kuala Lumpur): 6877: Lee Han Hing, dental surgeon; 6278: Chew Kwai Yee, dental surgeon; 9823: Lim Wei Gin, dental surgeon; 7769: Chen Lee Chian, dental surgeon; 11911: Beatrix Tan Hwei Ern, dental surgeon. | 2026-09-30 |
| hello-dental-clinic-platforms-2 | https://www.whatclinic.com/dentists/malaysia/kuala-lumpur/bukit-bin… | WhatClinic profile "Hello Dental Clinic", G-8, Idaman Robertson, No 2, Jalan Robertson, 50150 Kuala Lumpur (Bukit Bintang), read 2026-10-02: an unfilled template — no description from the clinic, staff, photos, hours or prices, and no patient reviews | 2026-10-02 |
| hello-dental-clinic-presence | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Hello%20… | TripAdvisor's own type-ahead search for "Hello Dental Clinic Kuala Lumpur", read 2026-10-02: 12 results (destinations, attractions and businesses, hotels), none of them this clinic | 2026-10-02 |
| hello-dental-clinic-presence-2 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Hello%20… | TripAdvisor's own type-ahead search for "Hello Dental Taman Million", read 2026-10-02: 12 results (destinations, attractions and businesses, hotels), none of them this clinic | 2026-10-02 |
| hello-dental-clinic-presence-3 | https://www.hellodentalclinic.com.my/ | The clinic's own website, home page read 2026-10-02: links to its Facebook page, no link to TripAdvisor | 2026-10-02 |
| hello-dental-clinic-site | https://www.hellodentalclinic.com.my/ | Home page HTML read 2026-10-02: JSON-LD types WebPage, ImageObject, BreadcrumbList, WebSite, ReadAction, ListItem, SearchAction, EntryPoint, PropertyValueSpecification; none is a business type; no microdata | 2026-10-02 |
| hello-dental-clinic-site-2 | https://www.hellodentalclinic.com.my/dental-implants/ | Service page HTML read 2026-10-02: JSON-LD types WebPage, ImageObject, BreadcrumbList, WebSite, ReadAction, ListItem, SearchAction, EntryPoint, PropertyValueSpecification; none is a business type; no microdata | 2026-10-02 |
| hello-dental-clinic-site-3 | https://www.hellodentalclinic.com.my/clear-aligners/ | Service page HTML read 2026-10-02: JSON-LD types WebPage, ImageObject, BreadcrumbList, WebSite, ReadAction, ListItem, SearchAction, EntryPoint, PropertyValueSpecification; none is a business type; no microdata | 2026-10-02 |
| hello-dental-clinic-site-4 | https://www.hellodentalclinic.com.my/myofunctional-orthodontics/ | Service page HTML read 2026-10-02: JSON-LD types WebPage, ImageObject, BreadcrumbList, WebSite, ReadAction, ListItem, SearchAction, EntryPoint, PropertyValueSpecification; none is a business type; no microdata | 2026-10-02 |
| hello-dental-clinic-deepen | https://www.google.com/maps?cid=16019055809686493004&hl=en | Google listing "Hello Dental Clinic Jalan Ipoh" (Dental clinic), read 2026-10-02 in three review orders (newest, lowest-rated, most relevant first): 5.0 from 497 reviews (1★ 1 / 2★ 2 / 3★ 2 / 4★ 9 / 5★ 483); 15 distinct reviews read, dated 2023-03-24 to 2026-09-24; owner replies on 2 of them | 2026-10-02 |
| hello-dental-clinic-deepen-2 | https://www.whatclinic.com/dentists/malaysia/kuala-lumpur/maluri/kl… | WhatClinic profile "Klinik pergigian Hello", V06-2-05, Sunway Velocity, Jalan Shelly, Cheras, Kuala Lumpur 55100 (the Sunway Velocity branch listed on the clinic's own website), read 2026-10-05: filled in by the clinic — a description written in the first person ("We are a one-stop dental clinic with wide range of dental treatment including braces…"), its staff named (Ms Faridah Mohamed, Ms Mazlina Bt), 4 photos of the clinic, treatment prices, its opening hours; ServiceScore "Very Good" 7.6 from 16 user interactions; no patient reviews yet | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-10-02 | Read 15 of the clinic's Google reviews on 2026-10-02: the owner replies to reviews, a repeated complaint is recorded, no suspicious review pattern. |
| 2026-10-02 | Website structure read on 2026-10-02: no business structured data found. |
| 2026-10-02 | Online presence checked 2026-10-02: no TripAdvisor listing found. |
| 2026-09-17 | Aligned with the clinic's entry on malaysiadentalrating.com: recorded General anaesthesia / deep sedation (sleep dentistry) (no) from sources read on 2026-08-25. |
| 2026-09-07 | opaque_prices flag removed under methodology v1.4.0 (no evidence of bait/opacity; non-publication is scored by price criteria). |
| 2026-08-25 | License verification 2026-08-25 against Malaysian Dental Council (MDC) Search For Practitioner registry: confirmed Klinik Pergigian Hello as a registered MDC premise across all 4 branch addresses named on the clinic's site, and matched all 5 named doctors to individual MDC registration numbers. No separate clinic/establishment licence number is published by MDC. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website, address and phone unchanged, clinic open; Google review count increased from 301 to 494 (rating steady at 5.0); recorded Maps URL and pin coordinates. |
| 2026-07-12 | Initial data collection. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.